AdaptingCommunicationConfidenceDeterminationEmbracing learningempathyGood QuestionsInfluenceLeadershipListeningOpportunitiesPersuadePurposeRapportResiliencySkills

People skills or technical skills? As professionals in finance, engineering, medicine, law, or hospitality, we spend significant time learning and acquiring technical skills but relatively little on people skills. Technical skills are things like preparing and analyzing information, data management,… Continue Reading…

Building teamsCommunicationConflict ResolutionDiplomacyEffective TeamsInfluenceListeningnegotiationsOvercome ChallengesSkills

What is diplomacy, exactly? Diplomacy is the art of dealing with people in a sensitive and tactful way (Cambridge dictionary). The same tactics that are used to solve big world issues such as trade, economics, environment, and human rights, can… Continue Reading…

CommunicationEmbracing learningEngaged EmployeesGroup Meeting DynamicsInfluenceLeadershipListeningLogical ThinkingMotivationPersuadePurpose

The difference between persuade, influence, and coerce Starting with a common understanding of persuade, influence and coerce terms helps! To persuade is to “make someone do or believe something by giving them a good reason to do it or by talking to that person and making them believe it” (Cambridge… Continue Reading…

CommunicationGroup Meeting DynamicsLeadershipListeningRapport

What is the Rapport Challenge? It helps to define rapport first. Rapport is defined by the Merriam-Webster Dictionary as “a friendly, harmonious relationship. In particular (especially): a relationship characterized by agreement, mutual understanding, or empathy that makes communication possible or easy” That was… Continue Reading…

advocateallyBuilding teamsCommunicationEffective TeamsLeadershipListeningPerformance Management

Building up other people requires key competencies Building up people isn’t quite the same as stacking them, so pictures really are worth a thousand words in moments like this. Many competencies, or skills, are critical to career and personal success…. Continue Reading…

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